Brentnalls WA Foundations
Get things done
- have clear goals; your first task is plan & prioritise your day
- have a sense of urgency; be resourceful & persistent; actively follow up to get results; do what you say you are going to do & by when
- keep your focus on the task; be present; minimise distractions
- be competitive; achieve your targets
Crucial Conversations
- show mutual respect; talk straight; challenge people to be their best
- seek honest feedback; actively listen & seek to understand
- keep key stakeholders informed
- take a shareholder perspective
Be Positive
- bring positive energy to the workplace & meetings
- take responsibility; do not blame
- find a way forward
- celebrate wins
Awesome Service
- build trust; do what is in their best interests
- be proactive; anticipate their needs; look for solutions to their problems; be their speed dial
- actively follow up new opportunities – articulate value; plan scope & agree fees
- start & finish meetings on time; agree agenda & email key actions with 24 hours
- reply to emails & telephone calls within 24 hours
Constant Improvement
- evolve – look for opportunities to improve the way we do things
- challenge the status quo; seek the best way; be open to new ideas
- simplify the complex
- execute – learn fast; adapt, test & measure
- follow our processes or propose a better way
Be accountable
- do not blame (locus of control)
- seek responsibility
- achieve targets
Seek to Learn
- invest in yourself
- keep up to date; stay relevant to our clients’ needs
- be the best you can be
- embrace and learn from challenges & experiences
- share your knowledge & mentor
